Join us for this hour-long webinar led by Felicia Lindquist, Director of Guest Experience at MGM Resorts International. Marrying her professional experience in both nonprofits and hospitality, Felicia will share why customer service matters as a competitive edge in your nonprofit. She will also offer tools and techniques to improve your customer service with all of your customers from your clients to your high-end donors. This webinar is made available at no cost to nonprofit professionals.